Return Policy
We offer a "no questions asked" 30 day money back, satisfaction guarantee return policy. Returns must be made within 30 days of shipment to qualify. Returns requested after thirty (30) days must be pre-approved and are subject to a restocking charge or denial of credit depending on condition. Only unopened test kits may be returned for credit. No credit will be issued for goods which are damaged as a result of misuse. Shipping costs are not refundable. All returns for credit must conform to the following procedure to insure accurate processing of credit issuance and/or replacement: Request a Return Authorization Number (RMA) by sending an e-mail to support@azoglabs.com with your original order number, date, and item(s) you wish to return. A return authorization number will be assigned and sent to you by return e-mail. Return the item(s) postage paid (insured return receipt is suggested on returns over $50). Be sure to mark the address with the assigned RMA# and include a copy of your original order, order number or packing list to expedite processing and issuance of credit. Original shipping charges cannot be refunded. Return to:

Important: Opened or used test kits or otherwise damaged goods cannot be returned and credit will not be issued. Returns sent postage due or freight collect will not be accepted. Furthermore AZOG, Inc. cannot be responsible for unsolicited returns without an assigned return authorization number.


Sample Policy
Without exception, our policy is to charge for samples. If potential contract or volume accounts desire samples, they should be ordered normally through our online ordering system. All sample costs including delivery charges will be refunded on subsequent volume purchases. We believe that the information contained on our website is comprehensive and detailed with regard to individual products. However, the decision to distribute product brochures or literature on request is handled on a case by case basis.


Check Payments
Determine total amount of order including shipping charges by completing the first order processing screen. Print the screen or enclose a written note stating item(s) ordered, shipping method and total amount along with your check or money order payment and send to:

We will ship your order upon receipt of your payment. In the case of backorders, we will hold your payment until merchandise is available. If you want to be informed of order and payment receipt and shipping notification a valid e-mail address must be enclosed with your order.